Service Coordinator

Our client is an established and growing distributor of specialized mechanical equipment in Canada. They are seeking a Service Coordinator to join their team. This is a DIRECT HIRE role.

Shift: Days, Monday to Friday

Duties & Responsibilities:

• Handle customer inquiries, provide professional service, log service requests
• Data entry of sales team orders to the ERP system
• Parts allocation, modify sales orders as needed
• Routine use of order tracking system (updates on order status and delivery timelines)
• Issue purchase orders
• Track costing of projects to ensure materials are tracked and purchase orders are correctly referenced and stored
• Produce inventory reports and distribute to sales team members
• Work with Service Manager to schedule mechanical technicians
• Issue work orders
• Tracking of technicians' hours
• Ensure work orders are closed and invoiced on time
• Prepare service invoices and quotations
• Maintain accurate files for work orders, quotes, etc.
• Verify/inspect inbound shipments of equipment for damage and accurate contents
• Receiving goods in the ERP
• Support inventory management
• Prepare shipments/orders for equipment
• High attention to detail with serial numbers of incoming/outgoing equipment
• Schedule and coordinate shipments
• Support the capital equipment in warehouse with support of colleagues
• Maintain rental equipment list for customers
• Prepare rental agreement forms
• Generate packing slips of rental equipment and ensure allocation in the system
• Ensure returned equipment has been inspected

Requirements:

• Must be flexible, able to deal with pressure
• Solid organizational, time management
• Very good computer skills (SAP Business One experience is an asset)
• Must be able to work in both the office and warehouse (picking parts, moving skids, checking shipments, physical work, etc.)
• Operate Forklift (willing to train)
• Excellent attitude and be able to get along very well with others

Need help? Text or Call 905-418-2040

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