Brand Lead

Our client, an exciting and successful luxury fashion brand, is seeking a Brand Lead to join their growing team. This is a DIRECT HIRE role.

Responsibilities:

• Lead by example by providing industry leading customer service building guest loyalty through in-store experience.
• Maximize all selling opportunities to achieve (and exceed) individual sales goals while driving repeat business by utilizing clientele books and continuously looking for opportunities to convert one-time shoppers to long-term clients.
• Satisfactorily resolve customer service issues by using best-in-class customer service, ensure detailed responses to customer problems and complaints, involving floor and department managers if required.
• Own results and KPI’s for Category(s) of Responsibility within concession business
• Provide Feedback to Brand Manager on Category, Market Trends, successes and opportunities within your business
• In partnership with Brand Manager, provide feedback to Brand Ambassadors on client interactions to ensure that each ambassador provides a tailored, personal, and memorable experience aimed at growing client retention.
• With awareness of Brand Manager support of product through store with Personal Shoppers and Department Store sales staff; facilitate sales with all partners outside of the shop, including Personal Shoppers, key designer sales associates, brand ambassadors and sales associates.
• Utilize all available support material and maintain awareness of all current marketing and promotional activity for brand and department store.
• Partner with Brand Manager on product needs and important Category developments
• Ensure Visual Merchandising in store is maintained to company and Department Store standards throughout the day, partner with Visual Merchandising team to refresh store based on sell through and availability.
• Follow policy and procedure, safety guidelines, and meet operational objectives as required.

Requirements:

• High school diploma; College degree preferred.
• 5 years’ experience in equivalent role in Luxury Environment including Department Store Experience.
• Mandarin and/or Cantonese an asset
• Proven ability to meet business goals by driving results through store team.
• Ability to network and cultivate clients.
• Strong verbal and written communication skills.
• Proficient with POS systems and Microsoft Office Suite; Outlook and Excel.
• Ability to stand for multiple hours continuously and lift up to 40 pounds without assistance.
• Able to work a varied schedule each week including nights and weekends.

Need help? Text or call 905-418-2040

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