Brand Lead

$25.00 to $30.00 hourly plus Commission
Toronto, Ontario
Benefits: Group Benefits, Employee Discount & More!
Shift: Morning

Our client, an exciting and successful luxury fashion brand, is seeking a Brand Lead to join their growing team. This is a DIRECT HIRE role.


  • Lead by example by providing industry leading customer service building guest loyalty through in-store experience.
  • Maximize all selling opportunities to achieve (and exceed) individual sales goals while driving repeat business by utilizing clientele books and continuously looking for opportunities to convert one-time shoppers to long-term clients.
  • Satisfactorily resolve customer service issues by using best-in-class customer service, ensure detailed responses to customer problems and complaints, involving floor and department managers if required.
  • Own results and KPI’s for Category(s) of Responsibility within concession business
  • Provide Feedback to Brand Manager on Category, Market Trends, successes and opportunities within your business
  • In partnership with Brand Manager, provide feedback to Brand Ambassadors on client interactions to ensure that each ambassador provides a tailored, personal, and memorable experience aimed at growing client retention.
  • With awareness of Brand Manager support of product through store with Personal Shoppers and Department Store sales staff; facilitate sales with all partners outside of the shop, including Personal Shoppers, key designer sales associates, brand ambassadors and sales associates.
  • Utilize all available support material and maintain awareness of all current marketing and promotional activity for brand and department store.
  • Partner with Brand Manager on product needs and important Category developments
  • Ensure Visual Merchandising in store is maintained to company and Department Store standards throughout the day, partner with Visual Merchandising team to refresh store based on sell through and availability.
  • Follow policy and procedure, safety guidelines, and meet operational objectives as required.


  • High school diploma; College degree preferred.
  • 5 years’ experience in equivalent role in Luxury Environment including Department Store Experience.
  • Mandarin and/or Cantonese an asset
  • Proven ability to meet business goals by driving results through store team.
  • Ability to network and cultivate clients.
  • Strong verbal and written communication skills.
  • Proficient with POS systems and Microsoft Office Suite; Outlook and Excel.
  • Ability to stand for multiple hours continuously and lift up to 40 pounds without assistance.
  • Able to work a varied schedule each week including nights and weekends.

Need help? Text or call 905-418-2040

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